Your privacymatters to us.

When you contact Meadowbrook Property Services through our website, we may collect information that you provide through our inquiry and quote forms.

This may include:

• First and last name
• Email address
• Phone number
• Property or service address
• Requested service
• Message and job details

If you become a Meadowbrook customer, we may also maintain information relating to your property, services, schedules, service history, invoices, payments, and communications with you.

Our website may also collect limited technical information necessary to operate and secure the website, such as IP address, browser type, device information, and basic website activity.

Meadowbrook uses the information you provide to operate our business and provide property maintenance services.

Your information may be used to:

• Respond to inquiries and quote requests.
• Contact you by phone, text, or email.
• Discuss your requested services and prepare estimates.
• Determine whether your property is within our service area.
• Schedule and coordinate services.
• Maintain customer and property records.
• Plan service routes and travel times between properties.
• Ensure services are performed at the correct property.
• Manage recurring services and job history.
• Create and manage invoices and payment records.
• Maintain the security and operation of our website and business systems.
• Meet applicable legal, accounting, tax, or business record requirements.

Meadowbrook requests the address of the property where services are being requested because our services are performed at physical properties.

The property address allows us to determine whether the property is within our service area, understand where the work will take place, prepare estimates, schedule visits, and plan efficient travel routes.

We may use address and location information with mapping or geocoding technology to identify the property's location and assist with route and scheduling planning.

Property-location information is used for operating and providing Meadowbrook's services and is not sold to third parties.

Information submitted through our website may be stored in Meadowbrook's internal business management system, known as our Operations Hub.

The Operations Hub helps us manage:

• Customer records
• Property records
• Jobs and services
• Service schedules and occurrences
• Invoices and payments
• Customer communications and inquiry information

Access to customer information is restricted to what is reasonably necessary to operate Meadowbrook and provide services.

Meadowbrook uses third-party technology and service providers where necessary to operate our website and business systems.

Depending on the services being used, these providers may support functions such as:

• Website hosting and application infrastructure
• Database storage
• Address searching and geocoding
• Mapping and location services
• Email communication
• Website security and technical services
• Payment processing where applicable

These providers may process information on Meadowbrook's behalf when necessary to provide their services.

Meadowbrook does not sell or rent your personal information.

Some service providers may operate or store information outside Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.

When you voluntarily provide personal information to Meadowbrook through our website or directly to us, we use that information for the purposes described in this Privacy Policy.

Our quote and inquiry forms provide information about how the information submitted through the form will be used.

Where consent is required for a particular use of personal information, Meadowbrook will seek the appropriate consent.

You may contact us if you wish to withdraw consent to a particular use of your information. Depending on the circumstances, withdrawing consent may affect our ability to provide certain services or respond to certain requests.

Meadowbrook keeps personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, and meet applicable legal or business requirements.

Different information may be retained for different periods depending on its purpose. For example, customer and service records may need to be retained longer than an inquiry that does not result in a customer relationship.

When information is no longer reasonably required, Meadowbrook will take reasonable steps to delete, destroy, or securely dispose of it.

Meadowbrook takes reasonable steps to protect the personal information we hold against unauthorized access, use, disclosure, alteration, loss, or destruction.

Depending on the system involved, safeguards may include secure connections, authentication, access controls, restricted system access, and other reasonable technical and organizational measures.

No electronic system or method of transmitting information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

You may contact Meadowbrook to ask about personal information we hold about you and, where applicable, request access to or correction of that information.

If you believe information we hold is inaccurate or incomplete, please let us know so that we can review and update it where appropriate.

Some requests may be subject to applicable legal exceptions or requirements.

If you have a question, concern, or complaint about how Meadowbrook handles your personal information, please contact us.

We will make reasonable efforts to review and respond to your concern.

If your concern cannot be resolved directly with Meadowbrook, you may have the right to contact the appropriate privacy regulator.

Meadowbrook may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or privacy practices.

When we make changes, we will update the effective date shown at the top of this page.

If a significant change affects how we collect, use, or disclose personal information, we will take appropriate steps to notify affected individuals where required.